Case: The IT system that could not deliver

Case: The IT system that could not deliver

 Analysis Questions

1. Describe the nature of the insurance industry? What are the competitive priorities in this industry? What role does information technology play in this industry?

2.Describe Lenox’s information technology capabilities. How sophisticated was it in using IT when Diana took charge? How sophisticated is it now?

3.What factors lead to the current situation? Who is responsible for it? What issues does this raise regarding the responsibilities of CIOs.

4.What advice would you give Diana? What advise would you give Fontana and Bennett?